Mountain Gate Facility Management, a growing FM company based in the UAE, approached us to digitally systemize their entire operations. We delivered customized, fully integrated CAFEM (Computer-Aided Facility & Estate Management) system specifically optimized for Labour Camp Operations using Odoo ERP.
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Requests were logged via phone calls, WhatsApp, or spreadsheets, making it hard to track issues, set priorities, or maintain service records.
Technician scheduling was manual and reactive, often based on verbal communication or basic shift rosters. This led to delays, overlapping jobs, and SLA breaches.
Spare parts, tools, and consumables were tracked using Excel or paper, making it difficult to monitor stock levels or prevent overuse/misplacement.
Reporting was manual, inconsistent, and often delayed. There was no easy way to check if maintenance requests were completed within the contract SLAs.
We implemented a centralized maintenance module where supervisors can raise requests digitally, categorize issues (e.g., electrical, plumbing), set priorities, and attach media. The system logs all maintenance activity with SLA timers and audit trails.
We built a paperless work order system with digital signatures, timestamps, and technician checklists. Work orders are auto-linked to maintenance tickets, assets, and inventory usage, offering full operational transparency.
Our solution digitized store operations — every item is barcoded, tagged by category, and linked to asset maintenance or job tickets. Auto-replenishment rules, minimum stock alerts, and vendor integration ensure optimal stock levels and traceability.
With Odoo’s automated BI dashboards, management can now view live metrics on open tickets, response times, SLA compliance, asset utilization, and cost breakdowns. SLA breach alerts are triggered automatically, ensuring full transparency and contract compliance.
Manual processes using spreadsheets and printed forms were replaced with a fully digital CAFEM system, significantly minimizing administrative overhead and human error.
The system intelligently assigns technicians based on location, availability, and SLA priorities — cutting down response time and maximizing resource utilization.
Facility managers gained instant access to maintenance statuses, pending work orders, and technician locations across all camps through a centralized digital dashboard.
Every part and material used in maintenance was logged in real time, reducing misuse, loss, or unaccounted consumption, and improving stock control accuracy.
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